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Chicago Sun-Times
Chicago Sun-Times
National
CST Editorial Board

Chicago’s 311 help line can’t keep up with requests for shelter

311 Chicago Greg Abbott Brandon Johnson WBEZ
Mayor Brandon Johnson (right) and Ald. Byron Sigcho-Lopez (25th) meet migrants staying at the 12th Police District station on the Near West Side, May 16. (Anthony Vazquez/Sun-Times)

It’s another sign of the migrant crisis Chicago has been coping with for months: the city’s already-overburdened 311 system is stretched almost to the breaking point by calls from people looking for shelter.

What’s worse: Because the city’s data are woefully incomplete in some cases, according to a WBEZ analysis, it’s difficult to tell how bad the problem really is.

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