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Broadcasting & Cable

Business

Daniel Frankel

Charter Says It's Shifting and Expanding Its Call Centers to Keep Up With Its Changing Business, Has No Plans to Move Them Back Overseas

Charter Time Warner Cable

Charter Spectrum call center.

Having struggled under the language barrier to communicate and get things done with our previous wireless carrier's far-flung call center operation, Next TV has been, so far, pleased with the ease of interaction when dealing with Spectrum Mobile’s domestically situated support team.

So we were a bit concerned to see a report this week indicating that 173 Charter Communications call center employees in Milwaukee were being laid off amid a facilities closure. This followed a similar Charter Spectrum call center shuttering in Cincinnati involving more than 200 workers in December. And another closure in Syracuse, New York, in July claiming 273 jobs.

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