Holidaymakers were left outraged after a combination of staffing shortages and IT failures led to them missing their flights over the Easter break. Almost 100 people were left at the gates at East Midlands Airport and told they were too late to board, despite having arrived at the airport on time, passengers said.
Three Ryanair flights due to leave between 7am and 8am to Fuerteventura, Lanzarote and Tenerife on Tuesday, April 4 took off without a number of passengers who were left in tears. People who arrived at around 5am said there was only one person on the check-in desk, although they were later joined by a colleague.
Further to the short-staffing, an IT issue meant incorrect flight information was being displayed on screens inside the terminal. They were telling passengers to 'relax' when they should have been heading to their gates.
