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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Capita expects to lose up to £40m over UK civil service pension scheme fiasco

Capita Angela MacDonald
Protest placards saying 'End Capita's pensions chaos'
Capita has apologised for ‘very poor service’ in making payments to retired civil servants. Photograph: Ian Davidson/Alamy Live News

Capita has revealed that the bill for cleaning up its mess at the crisis-hit civil service pension scheme could wipe up to £40m off annual profits – a day after its chief executive apologised to MPs for a “very poor service”.

The company had faced a grilling at a Commons committee hearing on Wednesday, with its chief executive, Adolfo Hernandez, repeatedly apologising for failures that have kept thousands of civil servants waiting for payments and retirement quotes.

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