Every time the front door of my gym swings open and a member breezes into the space, the entrance staff cries out “Have a great workout!” Five years into giving limp waves in return, I bellied up to the desk and asked the staffers how they were doing.
Thus began my weeklong experiment in being one of the “supercommunicators”. My bible was bestselling author Charles Duhigg’s zippy psychology cum self-help book of the same name. Inspired by his own chagrin at being a less than sterling conversational partner – with his children, wife and employees at his former workplace – he committed himself to learning how to talk to others in a way that makes them feel heard.
