Dozens of staff at a luxury hotel have accused bosses of withholding tips and keeping service charges for a 'self-funded Christmas present'.
A collective grievance was submitted to the operators of Cameron House by around 60 staff members who believe they are losing hundreds of pounds worth of tips.
They have described the tips system as 'opaque' for the distribution of tens of thousands of pounds worth of tips and service charges at the hotel resort in Loch Lomond. In January, the hotel management introduced a 10% service charge. Bar and restaurant staff have since found that they are now between £200 and £300 pounds a month worse off.
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It has been claimed that the service charge is being retained by the hotel for a 'self-funding Christmas present for all staff' and that 100% of card tips are not being made until the end of the year.
Trade union UNITE is calling for a new 'Tips Committee' (known as TRONC) made up of bar and restaurant staff to be put in place to oversee the democratic and proportionate distribution of service charges and card tips. A system recommended by HMRC.
Following a three-hour meeting, the resort director is alleged to have said he will ask heads of departments on an "informal basis" to ask how they want service and tips distributed.
UNITE general secretary, Sharon Graham said: “Minimum wage workers are losing hundreds of pounds worth of tips at Cameron House, one of Scotland’s top-drawer luxury hotels. This is staggering abuse - a posh resort for the rich fleecing the tips of minimum-wage workers.
“The workers are fighting back and they have Unite’s rock solid support. The hotel faces significant reputational damage unless it acts to end this injustice.”
Cameron House bosses have said that they made 'no promise' of a TRONC committee but agreed that a new process would be put in place.
A spokesperson commented: "Cameron House gives 100% of service charges to our staff and always has. We are committed to being open and transparent during this process and will work closely with UNITE and the teams to come to an agreement as quickly as possible.
"Getting a satisfactory outcome for our team is a priority and we will continue to move forward to deliver this.”
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