Burnham orders ‘unacceptable’ Royal Mail to improve or face government action

• The prime minister has warned Royal Mail to urgently improve its unacceptable service standards or face further government measures.
• Royal Mail missed Ofcom delivery targets in the first quarter, delivering 85 per cent of first-class mail the next day against a 90 per cent target.
• Postal delays have caused severe disruption for the public, including missed medical appointments due to letters being held up for weeks.
• The Communication Workers Union warned that Royal Mail is on the brink of collapse, following plans to cut 2,500 head office roles.
• Royal Mail insisted its service quality has improved year-on-year and highlighted a £500 million investment plan to increase reliability.

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