BT has said that people should now call 999 as normal after an earlier problem wiped out the system. Police forces and other emergency services around the country earlier today told those in need of help to call 101 after the system went down.
Now at 10.08 BT releaseda statement saying people can now call 999 as usual following problems with the phone line. A spokesperson said: “Early this morning we experienced a problem with the 999 service.
“The situation is fast-moving as we fix the problem and our back up platform is now working – so people should call 999 as usual. We will provide updates as the issue is resolved.”
Several police forces and other emergency services have confirmed they are able to receive 999 calls again. Some said they were experiencing the “residual impact” of the national fault and urged people to use 999 only in a genuine emergency.
Earlier some services said the issue was “national” with others saying it has impacted a “number of” police forces or emergency services. Scottish First Minister Humza Yousaf has said issues contacting 999 were “concerning”.
The Scottish Fire and Rescue Service told people not to call 999, but to call call centres directly. On Sky News when asked, Mr Yousaf said: “It is of course concerning. We are, of course, working with Scottish Fire and Rescue and others to see if that situation has been resolved.”
