Broadband customers in 2023 could be facing a bill hike of up to £113 in 2023, a consumer champion has warned. Which? says that the increases in bills could be as much as 14%.
As the cost of living crisis rumbles on into the winter, Which? is calling on telecoms firms to let customers leave without penalty if prices are hiked mid-contract. Which? says many broadband firms – such as BT, EE, Plusnet, TalkTalk and Vodafone – raise prices every April in line with the Consumer Price Index (CPI), plus an additional 3.7 or 3.9%.
These price increases are often applied mid-contract – when customers have little choice but to accept them – and mean people end up paying more than they originally signed up for. Based on figures from Which?’s latest broadband survey, the consumer champion has calculated how much an average BT, EE, Plusnet, TalkTalk and Vodafone customer who signed up for a deal in January 2022 could see their bills increase in the coming months, compared to the amount they originally signed up for.
