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The Guardian - UK
The Guardian - UK
Business
Anna Tims

British Gas sent me a £571 bill for a flat I’ve never owned or lived in

British Gas
Close detail of UK gas bill from British Gas
British Gas is sending bills to a mystery address and demanding the money by threatening debt collectors. Photograph: Tommy (Louth)/Alamy

British Gas opened an account in my name for an address that I have never occupied, and sent me a £571 bill. It declined to open a complaint because I “refused” to provide a tenancy agreement or mortgage statement which, since I’ve long since paid off my mortgage, I don’t have. It is now threatening me with a debt collection agency.

IW, Northampton

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