British Gas is unable to help after a husband’s death

A simple problem that has been magnified by the lack of help from British Gas. Photograph: Postmodern Studio/Alamy

I manage a park home estate and am trying to help 80-year-old VP in her dealings with British Gas, as she is struggling after the death of her husband.

Although the company was informed of the death in March, it appears her bills are still being emailed to his account, which she cannot access.