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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

British Gas is struggling to accept that my sister is dead

British Gas
Close detail of UK gas bill from British gas
Three days after promising to contact the solicitors handling the estate, British Gas sent bills for an empty flat, including one for £580. Photograph: Tommy (Louth)/Alamy

My sister passed away nearly two years ago but I am struggling to get British Gas to accept she is dead.

Since her death in July 2023 I have emailed, called and even got the legal firm handling probate to contact it. They sent a certified copy of her death certificate but all that happened was the address on the account was changed to the solicitor’s.

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