British Gas customers may have noticed their gas and electric accounts appear to have been closed without notification.
Many customers have complained that when they try to log on to their accounts they are being met with a message telling them its has been closed. Others said that when they sought advice from British Gas advisors they were told their accounts were being moved to British Gas Evolve.
Annoyed consumers took to Twitter to question what was going on. Elizabeth said: "Absolutely furious with @BritishGas. Logged onto accounts to find they had been closed with no warning; long wait on online chat reveals my account is being transferred to BG Evolve and credit being sent to that account; last statement 9/4 no indication this would happen."
