British Gas customers have been warned that they will not be able to get help from the energy supplier if they are not awarded support through the Government's Warm Home Discount, which supports certain people on low incomes with their energy bills. The firm says it "can't help" people with applications or appeals as it is the Government who decides who qualifies, BirminghamLive reports.
Under the scheme, eligible customers get £150 take off their bills to help them keep their homes warm this winter. The one-off reduction us applied between October and March and targets vulnerable, low-income households and pensioners, who are likely to have the most difficulty paying for their gas and electricity.
The support is available to two groups - those on the Guarantee Credit element of Pension Credit and people who are "on a low income and have high energy costs". Due to the vagueness of the second category, it is expected that a large number of people will feel they should be eligible for the discount, considering themselves to match the criteria.
