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The Independent UK

Travel

Simon Calder

British Airways ruins 82-year-old woman’s Mallorca holiday by applying incorrect passport rules

Mallorca Tui British Airways Southampton

Juliet Little

Airport staff working for British Airways turned away an 82-year-old passenger by wrongly claiming her passport was not valid for travel to Spain – and cost her a week of her holiday.

Hazel Little, a retired local government officer, was booked on a British Airways charter flight from Southampton airport to Palma de Mallorca on Saturday 26 August, along with her daughter Juliet.

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