British Airways flights have been grounded at Heathrow airport tonight, according to passengers, after suffering a second major outage in ten days.
The airline’s website was completely down tonight, however, they have claimed they are continuing to carry out check-ins and flights are operating.
BA’s check-in system was apparently inaccessible and they have said they are hoping to overcome the problems affecting their operations.
A spokesman has said they will provide more updates on the issues as soon as possible. But there have been claims that pilots are unable to access weight and balance systems.
BA said in a statement tonight: “We’re investigating and working hard to resolve a technical issue and apologise for the inconvenience. We’re operating flights and checking customers in.”
Heathrow Airport, meanwhile, said: “Heathrow’s systems are operating as normal.
“We are aware of a technical issue that British Airways are investigating and we will be working with them to provide updates to passengers as soon as they are available.”
British Airways’ app is also down, with many customers taking to social media to complain, according to Mirror Online.
On Twitter, the airline said they were doing all they can to get to the bottom of the issues.
People have been discussing the problems on the platform as frantic flyers claim some planes have been grounded.
One user posted: “Am at Heathrow. British Airways flights all grounded as the computers have piled in. BA’s screens have gone off but the main ones in the hall are still on. BA staff seem very chilled, no flapping.”
Another said: “[Second] time in a week I’m sat on a plane going nowhere. This time an IT issue. No information coming out, no provisions on board. Not good enough.”
A third posted at 8pm: “In T5 at LHR, all British Airways systems have been down for over an hour, all flights are grounded.”
Don't miss the latest news from around Scotland and beyond - Sign up to our daily newsletter here.
