- British Airways rebranded its frequent flyer scheme, The British Airways Club, changing elite status qualification from flight numbers to spending targets.
- Despite new spending requirements, thousands of members who had not met the criteria were mistakenly informed their elite status would be extended for another year.
- IAG Loyalty, which runs the scheme, attributed this error to a ”technical issue” that incorrectly told fewer than one per cent of silver status members and above they had retained their status.
- These affected members, who were wrongly told their status was extended, will now be downgraded from 1 May as originally scheduled.
- IAG Loyalty will contact the affected customers in the coming days to apologise and reinstate their correct, lower tier status.
IN FULL
Thousands of BA Club members told they were wrongly given year of elite status
