A British couple claim they were treated like "second-class citizens" at their five-star Mexican hotel after catching Covid.
Pam and Peter Ladyman say that they informed staff at Hotel Riu Palace Pacifico in Nuevo Vallarta of their positive tests and were told to isolate for the remainder of their stay.
They subsequently spent 11 days in isolation - during which staff refused to clean their room in unbearable 40-degree heat, they claim.
