Harvester has apologised and said it will "take appropriate steps" to improve following a string of negative reviews about one of its Bristol restaurants. The chain has been popular with families for decades, but many recent diners at the Snuff Mills branch have left bad ratings online.
Although not everyone agrees and the majority of customer reviews have been positive so far this year, there has been some particularly harsh criticism in the past couple of months, with dozens of one and two-star reviews on TripAdvisor and Google. One customer, writing just a week ago, claimed the fish living in the restaurant's pond were "all gasping for air and some [were] even floating upside down".
She shared several photos on TripAdvisor appearing to show at least one orange fish looking lifeless at the surface of the water. In response to her complaint, the restaurant's account responded to apologise and confirmed "we are trying to get the issue with the pond rectified as soon as possible".
