Passengers were left waiting hours for their baggage at Bristol Airport earlier this week. Hundreds of people waiting for their luggage after a TUI flight from Antalya to Bristol on Sunday (August 21) were left with 'no communication' for hours before their bags arrived.
Bristol Airport confirmed on Twitter that it was investigating the issue with TUI's Ground Handling agent, Swissport, after the passengers were stuck without their bags on the Sunday evening flight. In a tweet to a disgruntled customer, Bristol Airport encouraged travellers to 'complain to their airline directly about the service experienced [as] the airline holds the contract with Swissport to provide Ground Services at Bristol.'
Many travellers took to Twitter to complain about their experience of waiting over two hours for their bags to arrive. Around 200-300 people were left waiting at the Airport.
