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Bristol Post
Bristol Post
National
PA & Shashana Brown

Bristol Airport criticised by aviation watchdog over its level of service to disabled people

Bristol Airport CAA

Bristol Airport has been criticised by the Civil Aviation Authority for its “unacceptable level of service to disabled people". Its report highlighted that between April and October 2022, the airport's overall performance for pre-booked disabled and less mobile passengers had "fallen below" the CAA's arrival standards due to "essential equipment being unavailable" during the busy summer period.

A spokesperson for Bristol Airport said: “We are disappointed with the results of the recent CAA disability survey. Record numbers of customers with disabilities are travelling through the airport year on year, and we take it very seriously to provide assistance and help that meets individual customer needs.”

READ MORE: Bristol Airport named second-worst in UK for security queue time

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