Hard-up families have been hit by shock messages from energy supplier Boost asking them to pay hundreds of pounds because their smart prepayment meters gave incorrect readings.
Customers using pay-as-you go meters have been asked for large sums of money after the were undercharged through no fault of their own when a 'technical issue' meant that their smart meters did not record the new prices when energy costs rose in October last year.
Boost has apologised for the error, but dozens of angry customers - many of who struggle to pay for their energy amid the cost of living crisis - have taken to social media to hit out at the demands, saying they were unable to find the extra money to pay for the unexpected bill.
