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The Guardian - AU
The Guardian - AU
Business
Kelly Burke

Booktopia will not fill orders and may not issue refunds, say administrators

Woman reading on the beach
Customers with unfilled orders from collapsed online retailer Booktopia have been told they must fill out a form to make a claim. Photograph: Martin Lee/Rex Features

The administrators handling the collapse of Booktopia have announced that orders placed with Australia’s largest online bookseller will not be filled – and there may be no refunds either.

It means out of pocket customers who placed orders prior to the company entering voluntary administration have now become, in effect, unsecured creditors – which voids store credits and gift cards too.

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