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The Guardian - UK
The Guardian - UK
Business
Joanna Partridge

Boohoo starts charging shoppers £1.99 to return items

Boohoo
Someone poses with a smartphone showing the Boohoo app in front of the Boohoo logo on display
The Boohoo fee, which is for each return delivery, not each item, came into effect earlier this month. Photograph: Dado Ruvić/Reuters

The fast fashion website Boohoo has become the latest online retailer to start charging shoppers to return items.

Boohoo customers will now have to pay £1.99 when they send unwanted goods back, and the cost will be deducted from the amount they are refunded.

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