Online retail giant Boohoo has quietly introduced a £1.99 charge for returns, stopping its popular long-running free returns policy.
Shocked customers were met with an "updated returns policy" in the small print of the shop's app and website stating that the charge will be taken off any refund issued.
Many shoppers order multiple sizes, above or below their normal size, in order to get the correct fit, before returning the ones they don't need, so the company's move has left many concerned.
