A generous Asda employee has been described as having a “heart of gold” after paying for a customer’s shopping when he card wouldn’t work.
Asda Livingston worker Diane Blackburn dropped everything to help regular customer, 36-year-old Laura Wright, who was picking up essentials for her twin nine-month-old babies when she had trouble paying for her shopping at the self-scan checkouts with her phone.
Kind-hearted Diane, who has been working at Asda Livingston for three years, did not hesitate to pay for Laura’s shopping when she couldn’t get her card to work after a few attempts.
Laura returned to the store later that day to reimburse Diane and deliver a thank you card, saying “I was completely blown away by Diane’s sheer generosity and kindness.
“I was so embarrassed when my payment method wouldn’t work but Diane didn’t even hesitate to pay for my shopping, she truly has a heart of gold!
“I am so grateful to Diane and all the staff that tried to help me that night, we stay in contact now because of it, and I always make sure to have a chat with her every time in the store which is so lovely”.
Diane’s act of kindness didn’t go unnoticed as she was nominated for a service superstar award by her colleagues at Asda Livingston.
She said: “I was more than happy to help Laura out when she couldn’t pay for her shopping, it wasn’t her fault, and I knew she had two young babies to get home to. She only had a small amount of cash so was going to put everything back, but I wouldn’t let her go home without everything she needed for her babies.
“Laura is such a nice person, and I would honestly do the same for anyone else who was stuck, I’m glad I was able to help.”
Neill Whittaker, store manager at Asda Livingston, said: “Diane is a valued member of staff here at the store and what she did for Laura was so generous, especially in the current climate we are in.
“Even though we are one of the biggest stores in the country, there is a real sense of community at Asda Livingston and Diane is a huge part of that as she is always going out of her way to help customers and make them feel welcome. Well done, Diane!”
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