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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Barclaycard sent me a bill for someone else’s account

Close-up of a Barclaycard Visa card
Barclaycard is sending bills for a credit card that was never applied for. Photograph: Michael Melia/Alamy

A year ago I got an email from Barclaycard stating that my “application was successful” for a credit card. I had made no such application. I immediately reported this to Barclaycard. More emails arrived and I made repeated phone calls to customer service.

I was assured it was a simple typo rather than fraud, and that my email address would be removed. However, I’m now receiving notifications that the latest account payment is overdue.

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