Barclaycard has blamed 'human error' after a Manchester reader spent more than a year receiving emails, and eventually overdue payment notices, for a credit card account that belonged to someone else. The bank took exactly 13 months from the first complaint to remove the reader's email address from the account.
The reader, identified only by the initials PG, took the problem to The Guardian's consumer column, which published the case on 16 September 2026.
