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The Guardian - AU
The Guardian - AU
Business
Cait Kelly

Australian banks should reimburse scam victims, ACCC and consumer advocates say

Man with laptop and credit card
The ACCC and the Consumer Action Law Centre are pushing for Australia to adopt a similar approach on banking scams as in the UK. Photograph: monkeybusinessimages/Getty Images/iStockphoto

In October 2021, Anne, a Victorian education consultant, lost almost $100,000 within 48 hours after scammers hacked her email, posed as her and directed her clients to pay invoices into a different account.

“[My client] rang me and said, ‘Did you get the money?’ I said no. But the bank said it was too late, it was gone,” says Anne, who is using a pseudonym for privacy reasons.

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