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Reuters
Reuters
Business

Australia's Qantas apologises to customers for operational problems

Qantas Australia Qantas Airways Ltd Alan Joyce
FILE PHOTO: Aircraft appearance crew members clean an aircraft as Qantas begins preparing and equipping planes for the return of international flights, in anticipation of Australia easing coronavirus disease (COVID-19) border regulations, at Sydney Airport in Sydney, Australia, October 21, 2021. REUTERS/Loren Elliott/File Photo

Qantas Airways Ltd will offer A$50 ($34) vouchers, loyalty status extensions and lounge passes to frequent flyers to apologise for a rise in delays, cancellations, lost baggage and staffing issues since travel demand rebounded.

Airlines around the world, including domestic rival Virgin Australia, are facing similar problems but Qantas had attracted significant negative local media coverage given its position as the dominant carrier.

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