In an effort to meet the changing needs of the MSME (micro, small, and medium enterprise) ecosystem, DBS Bank India has introduced a new Collections Orchestration platform that helps merchants manage payments across multiple payment gateways through a single integration. The offering includes a unified dashboard, gateway-agnostic card tokenisation, and management tools to assist SMEs in managing their payments. In an interaction with The Economic Times Digital , Divyesh Dalal, Managing Director & Head, Global Transaction Services, Corporate Banking, Financial Institutions and SMEs, DBS Bank India, discusses why small and medium enterprises (SMEs) are central to the bank’s strategy, the role foreign banks can play in addressing the sector’s requirements, how ongoing trade realignments are creating opportunities for businesses to look beyond domestic markets, and more. Edited excerpts:
The Economic Times Digital (ET): How is DBS Bank India strengthening its proposition for SMEs, and what are some of the key needs of small businesses that are shaping this approach?
