Anthropic has published research warning that computer programmers, customer service workers and financial analysts face the highest displacement risk from AI, but the data tells a more complicated story than the headlines suggest.
The paper, authored by economists Maxim Massenkoff and Peter McCrory and published on 5 March 2026, introduces a new framework for measuring AI's real-world impact on the labour market, one that deliberately separates theoretical capability from what AI is actually doing in professional settings today.
