An angry Edinburgh dad has scrapped his Virgin Media account after a week-long ordeal with their customer service team.
Richard Wilkes, from Clermiston, has spoken of his disbelief at being passed pillar to post by Virgin’s customer service team on Whatsapp.
Alongside him is another customer, who does not wish to be named, who has complained that Virgin Media have charged them £100 for a service they are not using.
