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Bangkok Post
Bangkok Post
Business

Amazon Has a Problem: Consumers Don't Love It as Much as They Used To

Amazon United States Evercore ISI NielsenIQ Prime Whole Foods Market
Amazon said its delivery promises fluctuate because of factors such as time of day and customer location.  REUTERs

For nearly three decades, Amazon.com Inc. has been defined by its obsession over customers. Recent information, however, suggests that consumer enthusiasm about the largest online retailer in the U.S. has slipped.

The number of Amazon customers who said they were "extremely" or "very satisfied" with the company in a recent survey has fallen, measuring at 79% in 2022, according to investment firm Evercore ISI.

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