I have been waiting since last April for my new car to be repaired under warranty and there’s still no date in sight. I bought the car, an Alfa Romeo, on personal contract purchase [PCP] finance in March last year and will be paying for it for four years. Two days after collecting it, warning lights appeared and I was told it required a new gearbox unit and heat exchanger.
The gearbox eventually arrived in July, but I am still awaiting the heat exchanger. I have been chasing the dealer every week since the end of July and keep being told “our hands are tied”. I’ve been given a courtesy car but it is not the same spec as my vehicle.
