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The Guardian - AU
The Guardian - AU
National
Paul Karp Chief political correspondent

Albanese government axing external debt collectors in bid to prevent another robodebt

Bill Shorten speaking in the lower house
Minister for government services, Bill Shorten, says external debt collectors will no longer be used by Services Australia to pursue alleged welfare debts. Photograph: Mick Tsikas/AAP

External debt collectors will no longer be used by the Albanese government as part of a pledge to ensure robodebt never happens again, the government services minister, Bill Shorten, has said.

Shorten announced on Thursday that all debt recovery will be done in-house through Services Australia, to spare welfare recipients the “unfettered cruelty” unleashed by the former Coalition government.

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