An Alabama woman says a routine phone upgrade at an AT&T store turned into a costly dispute after an employee allegedly made account changes the couple did not request. The woman, who posts on TikTok as @no.name.nancy3, said the trouble began when her husband visited the store to replace a damaged iPhone 13.
In a recent TikTok video, the woman said her husband was eligible for an upgrade and expected a simple exchange. Instead, she said the store employee allegedly created a new eSIM phone number, leaving her husband with two numbers tied to a single device.
