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Al Jazeera
Al Jazeera
Technology
Ushar Daniele

AirAsia faces backlash over delayed pandemic refunds

AirAsia Pandemic Al Jazeera
AirAsia is facing a customer backlash over refunds for flights cancelled or rescheduled during the pandemic [File: Edgar Su/Reuters]

Kuala Lumpur, Malaysia – Malaysia’s AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic.

AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19.

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