AI value is stalling but the issue isn’t the technology

A robot standing thoughtfully in front of a giant digital display with code on it.

The AI fever of the last few years has stalled slightly, despite companies investing mind-boggling sums in tools and infrastructure.

But the problem is not with technology itself. Many companies are focused on experimentation and expansion, with only 9% of UK organizations reaching augmentation stage, according to ServiceNow’s most recent AI Maturity Index research.