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The Independent UK
The Independent UK
Amelia Neath

AI summaries of Tripadvisor hotel reviews understate complaints, investigation finds

AI TripAdvisor Which
Negative reviews of hotels by guests have not been reflected in AI summaries, Which? finds - (Getty Images)

Tripadvisor’s new AI-generated review summaries for hotels have not picked up on reports of food poisoning, sexual harassment and hygiene failures, an investigation has found.

Consumer champion platform Which? has been testing out Tripadvisor’s new AI tool that summarises hotel reviews left by users, concluding that it has failed to give a clear picture of some of the accommodations’ serious shortcomings.

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