AI promises to free workers from grunt work, but psychologists say those mindless tasks are exactly what our brains need to recover

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As the debate over AI’s role in the workplace rages on, some experts warn that eliminating menial tasks with AI could come with a hidden cost to productivity.

In a Financial Times op-ed last year, Salesforce CEO Marc Benioff said AI agents were helping customer service workers resolve more queries and helping programmers write more code.