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AAP
AAP
Politics
Andrew Brown

AI customer service giving consumers an error message

Artificial Intelligence Choice Fraud
AI customer service is getting a thumbs down from consumers, a report has found. (Rounak Amini/AAP PHOTOS)

More than half of Australians believe the rising use of artificial intelligence is making customer service worse for consumers as calls grow for greater protections surrounding the technology.

A survey of more than 1000 people by consumer group Choice found fewer than one in 10 people found AI made products and services better.

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