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Fortune
Fortune
Eva Roytburg

$50B fintech CEO says stop selling AI. Customers don’t care and ‘just want their problem solved’

United States Nubank fintech Brazil WhatsApp
As CEO of Nubank Brazil since January 2024, Livia Chanes leads one of Latin America’s most prominent digital financial platforms. (Credit: Stuart Isett—Fortune)

Nubank Brazil CEO Livia Chanes isn’t interested in building an “AI bank.” She’s building a bank that works, and she believes that distinction matters more now than ever.

“Customers don’t care if it’s AI-enabled or not,” Chanes said in an interview with Fortune at the Most Powerful Women Summit. “I think customers just want to have the best experience possible.”

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