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Monica S. Aswani, Assistant Professor of Health Services Administration, University of Alabama at Birmingham

5 of the most frustrating health insurer tactics and why they exist

Many patients face significant upfront costs to getting health care. Peter Dazeley/The Image Bank via Getty Imagesw

The U.S. has made great progress in getting more people insured since the Affordable Care Act took effect in 2014. The share of uninsured Americans ages 18 to 64 fell from 18% before the ACA to 9.5% in 2022. And preexisting conditions no longer prevent coverage or lead to an increase in premiums.

Yet even for those with health insurance, coverage does not ensure access to care, much less high-quality and affordable care. Research shows that 1 in 3 Americans seeking care report delaying or forgoing treatment because of the “administrative burdens” of dealing with health insurance and the health care system, creating additional barriers beyond costs.

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