The Latest Breaking News from Marc Benioff

Salesforce Inc. (NYSE:CRM) reported stronger-than-expected second-quarter results on Wednesday, but shares slipped in after-hours trading as CEO Marc Benioff used the earnings call to caution investors and peers against the hype surrounding artificial general intelligence.

The job cuts come as the cloud computing giant doubles down on artificial intelligence.

As the go-to name in enterprise cloud computing solutions, Salesforce Inc (NYSE:CRM) plays a pivotal role in modern business networks. Thanks to the digitalization of everything, Salesforce has become the core communications platform for how companies interact with their customers. Further, by embedding artificial intelligence into their software, it took…

Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft have also slashed the departments.

Salesforce’s customer support headcount has dropped from 9,000 to just 5,000 – thanks to AI.

Salesforce CEO Marc Benioff recently revealed that he scaled down the company's support staff from 9,000 to 5,000 due to productivity gains from AI agents.

Agents aren’t tools, they’re teammates. Just like humans, they need induction, training and appropriate limitations on what they can do, and how.

Salesforce Inc. (NYSE:CRM) CEO Marc Benioff acknowledged that Palantir Technologies Inc. (NASDAQ:PLTR) pricing strategies have prompted him to reconsider his company’s own pricing model, calling Palantir’s forward-deployed engineer concept “very cool” during an interview published on Thursday.

Most Americans are uneasy about artificial intelligence, especially when it comes to jobs and national stability. A new Reuters/Ipsos poll found that 71% of U.S. adults are worried AI will put “too many people out of work permanently.”