Nowadays, it’s pretty easy to get whatever food you want delivered right to your door. At least, it’s supposed to be easy.
In reality, actually receiving your delivery without issue can be more difficult than you think. For example, one woman said that her food delivery driver forcibly hugged her during a delivery. Another alleged that her food delivery driver refused to leave.
Still, one would hope that situations like these could be handled by going through their food delivery app. What they don’t want, or expect, is for the police to be called—but that’s exactly what happened to TikTok user Kai (@kaibtcx).
What Went Wrong With This Uber Eats Delivery?
In her video, which currently has over 80,000 views, Kai explains how an Uber Eats order ended with the police coming to her house.
According to Kai, she ordered from Taco Bell via Uber Eats. On her account, she has a PIN—meaning that an order cannot be easily marked as completed unless she shares her PIN with the driver.
Eventually, the driver arrives. However, something immediately seems off.
“So the girl gets here … She’s like, ‘Come outside,’” Kai recalls. “Mind you, it’s, like, two in the morning. I’m not coming outside to your car. I don’t know you.”
Kai then instructs the driver to come to her door, which she “reluctantly” does.
A Standoff Ensues
Once the driver arrived at the door, she prompted Kai for the PIN. Kai countered that she would say the PIN after she had been given the food.
“She’s like, ‘No, I need the PIN.’ I’m like, ‘You’ll get the pin after you give me my food.’ And we just keep going back and forth with that for, like, two minutes,” Kai explains.
“I’m confused. The prompt says to me, when the PIN pops up on my phone, you get your food first, and then you give them the pin,” she continues. “It’s set up like that for a reason, so that people don’t run off with people’s orders.”
Kai then decides to simply grab her order, noting that, in the worst case, the driver can simply contact support to bypass the PIN. Additionally, she says she was already suspicious as the driver did not match the description provided on the app.
Eventually, Kai’s partner came out and doubled down on Kai’s statement. Frustrated, the delivery driver handed over the order, at which point Kai offered her PIN.
The Police Are Called
According to Kai, the driver later claimed to police that someone pointed a weapon at her during this interaction.
“I gave you the PIN, you completed the delivery, I gave you a tip, and then you call the police and lie? For what reason?” she questions. “I still don’t know.”
When the police actually arrived, Kai said she simply didn’t answer the door as she “[doesn’t] talk to police.” That said, she says she is considering filing charges against the woman.
When Are You Supposed To Share Your PIN?
In the comments section, many users debated when is the correct time to share one’s PIN.
Kai insists that it is Uber policy to only share the PIN after the order has been received. Looking at screenshots of orders with PINs, she appears to be correct. An order with a PIN clearly states that one should “Wait to share your PIN until after you get your order.” The PIN, the screen says, is for drivers to confirm that they delivered to the customer.
That said, when asked this question on Reddit, several drivers insisted that they would not hand over a delivery without a PIN. However, many claimed that it simply did not matter as long as they eventually got the PIN.
@kaibtcx #fyppppppppppppppppppppppp #storytime #ubereats #detroit #tea ♬ original sound – Kai
Commenters Share Their Thoughts
In the comments section, users offered their own Uber Eats experiences.
“I started waiting till after it’s delivered to tip because a lot of drivers be disrespectful,” said a commenter.
“She probably had weird energy because she wanted to say it was delivered and take your food,” speculated another. “Uber eats has done that atleast three times to me.”
“As a door dasher myself is NEVER that serious. all you gotta do is say ‘Hi , here’s your food can I get the pin please’ and keep it moving,” wrote a third. “And if yall are scared to deliver at night or to certain neighborhoods DONT DELIVER.”
The Mary Sue reached out to Uber via email and Kai via TikTok direct message and comment.
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