Update, Nov. 21, 2025, 6:07 p.m. ET: Xbox Support indicates that the issue has been fixed, and players can once again browse their game libraries and the store without any problems.
Original story:
If you've logged on to check your Xbox game library and are running into issues, you're not alone. Xbox Support confirmed on Friday via X (formerly Twitter) that a technical issue is affecting some players, keeping those users from seeing their games.
Specifically, this error is causing players to be unable to see anything in the "Ready to Install" section, meaning it's affecting anyone who wants to download a game. Problems are also being reported for anyone browsing games in the store, as well as issues with seeing games that are a part of Xbox Game Pass.
While some players first started reporting problems as early as 9:00 a.m. ET, Xbox has officially begun investigating the problem as of noon. There is no resolution right now, though any updates will be shared through the Xbox Support status page.
