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Efosa Udinmwen

Would you let AI make purchases for you? Two-thirds of us say no, even with better deals, but I don't think it matters anyway

United States Omnisend Walmart
Shoppers at Walmart on Black Friday.
  • Two-thirds of shoppers won’t let AI check out their cart, even for better deals
  • Most people fear that AI is helping retailers more than it's helping them to make smart choices
  • Customers want suggestions, not machines deciding what color, brand, or size to buy

As major tech and retail giants rush to integrate agentic AI into e-commerce, consumer sentiment remains cautious.

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