When former New Zealand prime minister and activist Jacinda Ardern rejected the idea that empathy makes a leader weak, she named a contradiction many women know well. Women in leadership are often expected to be decisive but not too forceful, caring but not too soft, confident but never difficult. Yet in a world shaped by burnout, polarisation, inequality and institutional distrust, the old model of leadership as toughness without tenderness looks increasingly out of date. Can women lead with both heart and mind? The answer is yes; and that may be exactly the kind of leadership our institutions now need.
Compassionate leadership is not about being “nice”. It is about noticing distress; understanding what people need and taking action in ways that reduce harm while still enabling performance, accountability and direction. It offers a transformative approach centred on empathy, understanding and resilience, with relevance far beyond specialist leadership debates. The Potential Project research that encompasses around 500 organisations in approximately 100 countries demonstrates that 55% of women leaders were rated by followers as both wise and compassionate, compared with 27% of men, while 56% of men were rated poorly on both dimensions (Carter, 2022a, 2022b; Hougaard, 2022).
