Karli Breanna has been going through a difficult time lately. A few months ago, she found herself without a home after a massive fire ripped through her apartment building, leaving it condemned. As she dealt with the aftermath, BarkBox delivered a moment of confused levity. She took to TikTok to talk about it, wondering if it was dark humor or a coincidence, and the video has drawn over 1.7 million views.
In her video, Breanna said, “So my house burned down, and I had to contact BarkBox to cancel my subscription. And the customer service rep was like, ‘Oh, why are we canceling? Like, we’re so sorry to see you go.’ I was like, ‘Oh, you guys didn’t do anything wrong. I just don’t have an address right now.” Breanna said that after hearing her story, BarkBox responded with some amazing customer service.
